Privacy Policy

1. Who we are

Web Labs Plus LLC is a software engineering company registered in Serbia. Our registered address is Bulevar Mihajla Pupina 35, 11070 Belgrade, Serbia. We are the data controller for any personal data you share with us through this website or by email.

You can reach us at office@web-labs.rs or by phone at +381 (0) 11 456 37 62.

2. What data we collect

We collect only what is necessary to respond to your inquiry and deliver our services.

When you contact us (by email or through the contact form), we may collect:

• Your name
• Your email address
• Your company name
• The content of your message
• Any other details you choose to include

Automatically through the website, our hosting provider may log standard server data, including your IP address, browser type, referring URL, and pages visited. This data is used for security and diagnostic purposes only. We do not use it to identify you personally.

We do not currently use tracking cookies, behavioral analytics, or advertising pixels on this website.

3. How we use your data

We use the information you send us for one purpose: to respond to your inquiry and, if we move forward together, to deliver and manage our work.

We do not sell your data. We do not share it with third parties for marketing. We do not add you to mailing lists without your explicit consent.

4. Legal basis for processing

For visitors from the European Union, we process your personal data under the following legal bases as defined by GDPR:

• Legitimate interest: to respond to inquiries you initiate and to maintain business records.
• Contract performance: when we are engaged in a client relationship, processing is necessary to deliver the agreed services.
• Legal obligation: where required by applicable law (for example, tax and accounting records).

5. How long we keep your data

If you contact us but we do not enter into a business relationship, we keep your inquiry for up to 12 months, then delete it.

If we work together, we retain project-related correspondence and documents for the duration of the engagement and up to 5 years afterward, to meet our legal and contractual obligations.

Server logs are retained for no longer than 90 days.

6. Your rights

If you are in the EU or EEA, you have the following rights under GDPR:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to correct any inaccurate data.
• Erasure: ask us to delete your data, where no legal obligation requires us to keep it.
• Restriction: ask us to limit how we use your data in certain circumstances.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interest.

To exercise any of these rights, email us at office@web-labs.rs. We will respond within 30 days.

You also have the right to lodge a complaint with a supervisory authority. In Serbia, this is the Commissioner for Information of Public Importance and Personal Data Protection (poverenik.rs).

7. Security

We use standard security measures to protect the data you share with us: encrypted email transmission (TLS), access controls, and storage with reputable providers. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.

8. Third-party services

This website is hosted on infrastructure that may be operated by third-party providers. These providers act as data processors under contracts that require them to protect your data in line with applicable law.

We do not embed third-party tracking scripts, social media widgets, or advertising tools on this website.

9. Children

This website is directed at business professionals. We do not knowingly collect data from anyone under the age of 16. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

10. Changes to this policy

We may update this policy when our practices change or when required by law. The date at the top of this page reflects the most recent revision. We recommend checking back periodically if you interact with us regularly.

11. Contact

For any questions about this policy or about your personal data, contact us:

• Email: office@web-labs.rs
• Phone: +381 (0) 11 456 37 62
• Address: Bulevar Mihajla Pupina 35, 11070 Belgrade, Serbia